Fire safety

Fire safety is a priority for us.

Your home

Find out what we’re doing and what you can do to keep your home and building safe.

If you have any concerns or need to raise fire safety repairs in our building please contact us.

What we're doing

  • We work very closely with local government and the Fire Brigade and are an early adopter of the Government’s building safety proposals. We are committed to implementing the recommendations from Dame Judith Hackitt’s review of building safety.
  • All of our blocks have an up-to-date Fire Risk Assessment – we review these each year for our high-rise blocks (18m or above). Any recommendations are dealt with immediately or put into a programme of work to be completed as soon as possible.
  • We maintain all fire safety equipment to make sure it is in good working order and we regularly check our buildings to make sure our residents are safe. All of our staff receive fire awareness training so they that can identify any risks in our buildings.

It’s important that you know how to reduce fire risks in your home and in your building so please read through the recommendations below.

Fire safety in your home.

Escape routes

It’s important that the Fire Brigade can reach you easily if there's a fire and that you can get out quickly and easily in an emergency.

Take some time to plan and practice an escape route with your family (usually the best escape route is the way into your home). Wherever possible plan a second route in case this one is blocked. If there are older people or young children make a plan that includes helping them out safely and keep any keys you need in the same place so you can find them quickly. Every night check your escape route is clear.

If you live in a home with a balcony, you should keep it clear. If your balcony is cluttered it can contribute to the spread of fire and prevent the fire services from doing their jobs properly.

Alarms and detectors

There are two types of detectors that you can find in your home: smoke detection and heat detection (heat detectors are usually found in your kitchen). There should be one detector on every level of your home.

Test your smoke alarm regularly to make sure it works – we recommend checking it once a week. If you don't have a smoke alarm, you can get one for free by phoning the London Fire Brigade on 0800 028 4428.

If your detector starts beeping this means the battery is low. Please don’t remove the battery until you are ready to replace it with a new one immediately and never cover the detector to silence the beeping.


Smoking is a leading cause of fire fatalities in the UK. If you smoke, please make sure cigarettes are put out and disposed of properly. It is safer to smoke outside but never smoke or throw cigarettes off balconies.

If you do smoke indoors, avoid smoking in bed or in armchairs and sofas if you are tired and don’t balance lit cigarettes on the edge of an ashtray or anything else. Run water on your ashtray before you empty it.

If you use a vape, always use the charger that came with it. Check the battery for damage, buy from a reputable seller, and do not leave it charging for extended periods.

Kitchen safety

Around 60% of fires in the home begin in the kitchen. Please don’t leave your cooking unattended. When you’ve finished, double-check that everything is off and that any hot surfaces are clear. Be careful of wearing loose clothing when you cook.

Over time, grease can build up in the oven, hob and extractor – keeping them clean will reduce the risk of fire.

Candles and naked flames

Some fires are started by candles, incense and oil burners. Please make sure these are safely put out before leaving the room, especially at night when there is a risk you could fall asleep.

Place these items on a flat, fire-resistant, stable surface away from flammable items like curtains, furniture and clothes. Where possible purchase LED, battery-operated candles as these will reduce the risk of fire starting.

Fire safety in your building

Communal areas

It's very important that communal areas like corridors, walkways and fire doors are kept clear of obstructions like rubbish, prams, bikes, furniture or clothes. This is so everyone can safely escape the building if they need to and firefighters can safely enter and exit the building when fighting a fire.

We ask residents not to leave any items outside their home including door mats, shoes, plant pots, bikes and push chairs as all of these items pose a potential risk in the event of a fire. If you find rubbish or anything blocking communal areas or fire escapes, please contact us.

Communal service cupboards

There are a number of cupboards in blocks of flats to access gas, water or electrical services. These are not storage cupboards and should be kept locked; residents must not use them to store items as it increases the risk of fire starting and spreading. If you notice a cupboard that has a damaged or open door, or is full of items, please contact us as soon as possible.

If you find rubbish or anything blocking communal areas or fire escapes, please contact us.​

Gas cylinder devices

Gas cylinder devices – including portable gas heaters, gas-fuelled barbecues and blow torches – pose the risk of fire or explosions. We don't allow gas cylinder devices to be used or stored anywhere on our estates, including on balconies, in roof-top gardens, communal gardens and indoor communal areas. Contact your local council to arrange disposal.

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