Our Homes

Repair

Us

You

Baths

Repairs to fittings and supply systems including bath panels

X

Brickwork

Structural repairs

X

Carpentry

Except repairing & maintaining any improvments made by you

X

Chains and Plugs

On basins, baths & sinks

X

Chimney sweep

-

X

Chimney and flue

-

X

Communal areas

Light fittings and letterboxes

X

Central heating

Except for resetting controls and timers, bleeding radiator & re-lighting pilot lights

X

Cooker

Switch or socket (once you have changes the fuse)

X

Curtains

Batten or curtian rails

X

Damage

Due to forced entry by Police (we will make safe)

X

Decoration (external)

-

X

Decoration (internal)

-

X

Domestic appliances

-

X

Doors (external)

You are responsible for fitting draught excluders

X

Door (internal)

Including: handles & locks. Excluding: adjustments to doors due to floor covering

X

Door furniture

Including: bells (unless communal) letterboxes, knockers, chains numbers and numbers plates

X

Door entry systems

-

X

Front door lock

Including communal front door locks

X

Fences

Not including trellis fencing

X

Fixtures and fittings

Eg. curtian rails. curtains, shelving units, lights (fitted by you)

X

Floor boards

Structural repairs to internal floors

X

Garages

-

X

Gardening & trees

Communal gardens - us.
Individual gardens - you.
Major work to trees - us.

X

X

Gas

IF YOU SMELL GAS RING TRANSCO ON 0800 111 999

X

X

Hand basins

Except hand basin plug and chain

X

Immersion heaters

-

X

Infestations

We will normall deal with mayjor infestations, but may require input/help from you to resolve

X

X

Kitchens

You may be charged for neglect or misuse

X

Light fittings

Excluding light bulbs and dimmer switches

X

Lost keys

Our locksmith will carry out work, but you will be re-charged

X

X

Outbuildings

Your responsibility unless otherwise stated in your tenancy agreement

X

Plastering

Except decorative plaster cracks less than 5mm (thickness of £2 coin)

X

Plumbing repairs and leaks

Except where caused by dishwashers and washing machines

X

Tap washers

-

X

Sanitary fixtures and fittings

Except toilet seats, sink plugs and chains. We will only repair those installed by us

X

Shower unit

As above

X

Shower hose head

-

X

Sink units

-

X

Skirting boards

-

X

Smoke detectors

Hard wired electric only

X

Stairs

-

X

Switches and sockets

Excluding dimmer switches

X

Telephone points

-

X

TV aerials & sockets

Not if you have access to a communal aerial

X

Toilet seats

We will assist if you are vulnerable

X

Washing line posts

Unless specified in tenancy agreement

X

Window frames and sashes

-

Window handles, fasteners & locks

Ground floor window locks only

X

Waste blockages

If you have caused the blockage, you will be re-charged

X

Worktops

-

X